Refund Policy

1. Our Commitment to You

At Anahtam, we are committed to providing high-quality mental health services. This refund policy outlines when refunds may be granted and the process for requesting them.

2. Service Types and Refund Eligibility

3. Refund Request Process

1. Contact support by email or phone
2. Provide account info & reason
3. Attach any documentation
4. Wait for confirmation
5. Refund processed to original payment method

Most refunds are processed within 5–7 business days.

4. Non-Refundable Services

• Completed sessions
• Downloaded materials
• Accessed course content
• Expired refund windows
• Third-party products
• Processing fees

5. Special Circumstances

• Medical Emergencies: May require documentation
• Technical Issues: Full refund or service credit
• Provider Unavailability: Full refund of unused services

6. Insurance & Third-Party Payments

• Subject to provider policies
• Refunds may take longer
• Some may be issued as account credits
• Copays follow standard policies

7. Dispute Resolution

• Submit appeal within 30 days
• Provide additional context if needed
• Senior team reviews within 10 business days
• We aim for fair outcomes

8. Changes to This Policy

Material updates will be shared via email and in-app notifications. Use of our services after updates implies acceptance of revised terms.

9. Contact Us

For any refund concerns, reach out:

For urgent issues, use subject line “URGENT BILLING.” We respond within 24 hrs.