Legal

Refund Policy

Anahatam’s consumer app is sold as a digital wellness subscription — not therapy or clinical assessments. We also host workshops and guided programmes for individuals and for organisations; those are billed under their own booking or agreement, not this subscription policy.

Last updated: 23 September 2026

1. What you are buying

Paid access to Anahatam’s digital product for a billing period shown at checkout (for example monthly). Content, plans, and features are delivered online as soon as the subscription is active.

2. How to cancel

Cancel renewal from the app’s subscription / settings screens, or email support@anahatam.ai from the address on your account. Cancellation stops the next charge. You keep access until the end of the period you already paid for, unless we say otherwise at checkout.

3. When we refund

  • Duplicate or unauthorised charges — full refund of the duplicate / unauthorised amount once we confirm it.
  • Failed access after a successful payment — if you could not use the paid product because of a fault on our side, we will refund or extend access, at our choice.
  • Charge processed after a timely cancellation — refund of that renewal if you cancelled before the renewal date and we still billed you.
  • Cooling-off for a first paid period — if you have barely used the paid product and write to us within 7 days of the first charge, we will consider a full refund of that first period.

4. When we usually do not refund

  • A billing period you already used, after the 7-day window above
  • Change of mind after you have generated plans, chats, or daily content
  • Forgetting to cancel before renewal, if the product was available
  • Issues caused by an unsupported device, blocked payments, or your network
  • Third-party fees charged by banks or wallets

5. How to request a refund

  1. Email support@anahatam.ai with subject “Refund”.
  2. Include the account email and approximate payment date.
  3. Tell us why you are asking.

Approved refunds go back to the original payment method through Razorpay. Bank timing is usually several business days after we approve.

6. Workshops and hosted programmes

Separate from the app subscription, we may host workshops, live sessions, or longer guided programmes for individuals and for organisations (companies, campuses, and similar). Fees, cancellation, and refunds for those bookings follow the terms shown at registration or in the order form / agreement for that engagement — not this consumer subscription policy.

7. Contact

Billing: support@anahatam.ai
App: app.anahatam.ai